Customer Service Skills

What else could you offer potential employers?
Well, most jobs nowadays deal with customers so if you have the ability to work well with others, to remain calm in stressful situations, and are always polite then the employer will be lucky to have you!

This blog post will now go through a few things to bear in mind to show off your skills.

Listening skills

If the customer you are dealing with comes to you with a complaint or asks for a service, listen carefully to make sure you have all the correct and necessary facts in order for you to do your job efficiently and properly.

Communicate clearly

During an interaction with a customer make sure you know when to listen, when to speak, and how to speak.

Keep your word

Remember:

• Don't agree to do tasks that you are unhappy about or can't do
• Don't be afraid to say no
• Don't put things off

Make sure you keep up to date with your company's policies so that any promises you make to customers, you are able to keep.

 
 Product and Organisation Knowledge

Customers will look to you for answers regarding products that the company offers and information about the company itself so it is a good idea to keep in mind the following points:

• What are the company policies?
• Who are the organisation's main competitors?
• Know the chain of command
•  Familiarise yourself with new products
• Know the location of products so that you can inform customers where they will find them

Positive Language


Ensure that whoever you are speaking to, be it your manager, your collegues, or customers, that you speak in a positive and friendly manner at all times.

Going the extra mile

• Know what people want and where you can do more or do it more thoroughly
• Make the service personal. Treat each customer like an individual, not just another customer
• Always ask customers if there is anything more you can do to help or give them a better service
• Never be without a task - if you finish something ask your supervisor for a new one, this will show initiative

 







 Leadership skills

Showing that you are capable of providing new solutions for customers proves your leadership and increases your professionalism. Also, this might be a skill that your employer will look for when considering promotion.

Time management

Be on time for work! Time management skills are important in showing both your boss and customers that you are punctual and reliable.

Be goal-orientated

Don't waste precious time faffing arounf, set yourself clear and acheivable goals that you can work towards.




Remain Professional

Whilst at work, bear in mind the following things:

• Dress smart
• Be polite
• Keep your cool
• Always be aware that you represent the company
• Be careful about how you word things

Working under pressure


Changes and unexpected events, problems or challenges can - and do - often occur, regardless of how well-planned or organised you are.  The ability to respond effectively to pressure and stress is therefore extremely important in any line of work. How you respond will vary from person to person; some people thrive on it and perform better when under pressure, others may panic or become ineffective. It is important that you are aware of how you act in such situations and what steps you can take to improve your effectiveness in such situations if necessary.

GOOD LUCK
Paige and Sophie