A number of scenarios that you may come across during your working life will be discussed and it is up to you to decide how best you would resolve these conflicts. Remember, there is no 'right' answer.
It may be a good idea to get into groups with your friends and go through the scenarios so that you can discuss how best to resolve each of the issues brought up in the five scenarios!
Scenario 1
"You
have been the last to go home for the past few days and because of this your
boss has said that you can go home early. Your colleague has plans with friends
and is annoyed that you get to go home while they have to stay late. You hear
through the grapevine that they have been complaining to the other staff
members about how the boss favours you."
What do you do?
"You
are working at a clothes shop and a customer comes in and informs you that they
have ordered something online to collect in-store. You take her details and the
product code which should inform you of the item location within the stock room
however the item is not there. You ask for a colleague to help but they too
cannot find it. You inform the woman and she becomes extremely angry and starts
using abusive language. After several minutes you ask her if all the details
she has provided are correct and looking at the details she realises she has
ordered the item to the wrong store."
What do you do?
Scenario 3
"You are working in a busy restaurant and you go to take a table their food however a customer claims you have got their order wrong. You remember taking the order and are 100% certain that this is what they ordered, and is what you wrote down on your notepad."
What
do you do?
"A customer comes into the store with their young children who begin to misbehave. The mother has noticed but ignores them however they are damaging stock."
What do you do?
Scenario 4 continued...
"You politely ask the mother to stop the children from damaging store property and she becomes extremely aggressive."
What
do you do?
Scenario 5
"Your boss calls you into their office and tells you that your recent performance has been unacceptable. You ask them for specifics and they reference two occasions, neither of which were actually you but a colleague of yours who you are close friends with and know has been having some problems at home."
What do you do?
We hope you find this post helpful and will feel more comfortable in dealing with conflicts that can occur in the work place.
Paige & Sophie
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